Health systems spend billions on patient experience yet still measure success with lagging indicators. The Patient Experience Strategist helps healthcare organizations close that gap. Founded by Ebony Langston, with 20+ years leading healthcare cx strategy supporting Fortune 100 healthcare organizations, the firm provides vendor-agnostic consulting, proprietary diagnostic frameworks, and AI implementation strategy. Our Trust Algorithm™ measures the five signals that predict whether patients stay, return, and refer. Because trust isn’t a feeling. It’s a financial outcome.