Event Overview
Welcome to the patient and staff experience congress – New York 2026
The healthcare experience is at a crossroads. In a rapidly shifting environment shaped by digital acceleration, evolving policies, and heightened expectations, the New York edition of the Patient and Staff Experience Congress brings together the leading voices shaping the future of human-centered care.
Building on the success of our San Diego Congress, this edition converges trailblazing leaders, experience architects, and innovators in one of the most dynamic healthcare regions in the United States. From AI and the human edge, to workforce safety and resilience, to co-designed innovations and value-based transformation, the Congress is a platform for actionable insights and high-impact collaboration.
Join us in New York as we shape a patient and workforce-centered future grounded in resilience, co-design, technology, and equity.
Why New York Stands Out
New York is not only a global hub of culture and innovation—it is also one of the most dynamic and diverse healthcare ecosystems in the United States. From leading academic medical centers and community hospitals to policy influencers and technology pioneers, New York offers unparalleled access to the forces driving healthcare transformation.
EPICENTER OF HEALTHCARE DIVERSITY
Home to some of the most complex patient populations and care delivery models
GLOBAL VISIBILITY
Leaders and institutions in New York influence healthcare practices and policy worldwide
INNOVATION AT SCALE
Blending cutting-edge technology with human-centered approaches to care.
COLLABORATIVE SPIRIT
A proven culture of partnership across providers, patients, payers, and policymakers