Sven Gierlinger

As Northwell Health’s SVP, Chief Experience Officer, one of the nation's largest integrated delivery networks, Sven Gierlinger leads a transformative culture that champions human-centered care. He is dedicated to reimagining every touchpoint across Northwell’s 28 hospitals and over 1,000 ambulatory locations, ensuring experiences grounded in compassion, innovation, and seamless engagement. Leveraging his background from The Ritz-Carlton Hotel Company, Sven brings a unique and sophisticated perspective to elevating the patient journey. His deep understanding of world-class service principles informs his mission to reduce friction points and cultivate enduring patient loyalty. This commitment is profoundly personal: his own medical journey when he was paralyzed from Guillain-Barré syndrome provides an authentic, empathetic lens, fueling his resolve to disrupt the healthcare status quo and advocate for patients. Prior to Northwell, Sven honed his expertise at the Henry Ford Health, where he spearheaded initiatives to deliver superior service experiences for patients, visitors, and employees alike. Recognized for his significant contributions to the field, Sven has been awarded the inaugural Chief Experience Office of the Year Award by Press Ganey, the Wendy Leebov Championing Excellence Award by The Beryl Institute, and the United Hospital Fund’s Excellence in Health Care Award for Quality Improvement Champions.