Hazelin H.L. Ngan, MHA, MA, CPXP, CPHQ, LSSBB, PMP

Hazelin H. L. Ngan, MHA, MA, CPXP, CPHQ, LSSBB, PMP, serves as the Chief Experience Officer at NYC Health + Hospitals/Kings County Hospital. Prior to joining the Kings County team, she was the Chief Experience Officer for NYC Health + Hospitals/Community Care, a division dedicated to providing high-quality care for New Yorkers with complex health and social needs in the community setting.

With over a decade of experience spanning healthcare administration, language access, patient relations, and performance improvement, Hazelin’s work is rooted in the belief that staff and patient experiences are two sides of the same coin. Her session draws on her leadership at Community Care, where she oversaw strategy for patient experience, staff engagement, and wellness. There, she led scalable initiatives designed to foster a deep sense of purpose and belonging while leveraging data to ensure that “human-centered” is a measurable reality.

Hazelin is a firm believer that small, intentional acts of care drive the most lasting culture changes. She is passionate about helping healthcare teams reconnect their daily actions to their personal “why,” cultivating environments that sustain joy, and inspiring care teams to bring both their skill and their heart to the communities they serve.