Gayle DiLorenzo, CPXP, FPCC, LSSGB

Gayle DiLorenzo is the Chief Experience Officer at NYCHHC/Gotham Health, where she leads transformative efforts to elevate both patient and employee experiences. With a background as a hospitality executive, she brings a unique lens to healthcare, one that blends empathy-driven design with operational excellence to foster compassionate, person- centered care. Ms. DiLorenzo holds globally recognized credentials, including the Certified Patient Experience Professional (CPXP) designation from The Beryl Institute and the Fellow in Person Centered Care (FPCC) certification from Planetree International. These distinctions reflect her deep commitment to advancing the principles of dignity, respect, and partnership in healthcare delivery. Her leadership has made a significant impact on employee engagement across Gotham Health. By consistently recognizing and commending staff contributions, she has cultivated a culture of appreciation and belonging, empowering teams to deliver exceptional care. Gayle’s approach is rooted in the belief that meaningful experiences begin with meaningful connections. She champions initiatives that prioritize listening, empathy, and collaboration, ensuring that every voice, whether patient or staff, is heard and valued.