Charles Bennett

A highly experienced Customer Experience Director with over 20 years of expertise in driving impactful change programs across customer experience, strategy, project and program management, training, coaching, business process management, and business development. As the President & CEO of CXSA Middle East, based in the UK and UAE, Charles has a remarkable track record, including generating over $500 million in change benefits and training more than 1,000 companies across 40 countries in next practice CX and Enterprise Business Process Management.

He specializes in customer-centric business change and strategy, customer experience management, training and coaching, customer innovation, and program and project management. Charles excels at delivering customer outcome-driven change by leveraging his expertise across multiple program and project management methodologies, ensuring alignment across various levels of outcomes. As a trainer, keynote speaker, and business development professional, he inspires customer-centric thinking, culture, and behavior, making him a trusted leader in creating momentum and driving customer-centric business in the G.C.C.