Naif Asiri
Head of Patient Experience Improvement Unit
Makkah Healthcare Cluster
Expert, Consultant, and Certified Trainer with 17 years of experience in enhancing customer experience/ guest through hospitality approach, specializing in hospitality services for Hajj and Umrah pilgrims. Expert in financial and strategic planning, transformational leadership, and managing multi-site operations (125 locations). possesses strong expertise in directing complex processes and achieving customer satisfaction targets. He led key initiatives within Makkah Health and the Makkah Health Cluster to develop healthcare services and achieve institutional excellence through the design of hospitality services for customers. Trainer and speaker, he has proven track record of delivering over 152 programs to more than 7,400 trainees.