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Healthcare and Patient Experience

In today’s rapidly evolving healthcare landscape, the transformative shift toward healthcare consumerism underscores the growing importance of both patient and staff experiences.

Patients now expect personalized, transparent, and responsive care, viewing themselves as empowered consumers. Simultaneously, healthcare staff seek supportive, engaging, and fulfilling work environments.

Studies in 2024 have shown that 85% of patients prioritize experience when choosing a healthcare provider, and organizations with high employee engagement see a 20% increase in patient satisfaction scores.

Our journey has been one of bold steps and relentless curiosity. Over the past year, our presence has expanded across continents, marked by milestone events in the USA—a testament to our commitment to global excellence in patient experience (PX) and health innovation.

But transformation doesn’t happen in isolation. It requires ecosystems—an interconnected web of innovators, providers, policymakers, and patients.

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Technology in Healthcare

Digital innovation has revolutionized the delivery of healthcare services worldwide. Telehealth is breaking down barriers to receiving care with the adoption of emerging technologies in the field of patient wellness & care. In this regards the issues in treatment time, availability of better treatment has become small obstacles. Telehealth connects healthcare professionals and patients promptly, conveniently, and efficiently.

With patient interest increasing in digitalisation to ensure more convenience in healthcare services, over 80% of healthcare organisations are investing in telehealth technology.

Effective doctor-patient communication is the most important ingredient in building trust, confidence towards a healthy doctor-patient relationship. This is important in the delivery of high-quality health care. During the health crisis, patients did not have a regular access of care and consultation, but gradually patients are experiencing a more refined and digitized version of patient care and are settling in this new idea.

As we chart the course forward, we remain anchored in our core belief: technology must serve people, not replace them. Our mission is to ensure that every innovation enhances the human side of care. That every digital advancement creates room for compassion, connection, and dignity.

Our Events

BII Health Events

With events like multiple editions of Patient Experience Excellence Congress, International Patient Experience Symposium, Patient Experience and Engagement Summit and other Patient Experience Summit in Middle East, Asia and Africa, BII Health has successfully created a niche identity and brand for organizing Patient centric events globally, in partnership and support of governing bodies and regional Ministries.

With the rebranding of BII, all our regional PX event brands will be combined under the central brand of International PX Congress, which will focus on organizing conferences, workshops and exhibits across globe within the scope of PX, CX and staff experience, under BII – Health.

Upcoming Health Events

About BII - Health

BII – Health, is the sector under BII which is focused on operations within the capacity of healthcare, wellness, across the globe.

In today’s environment of disruptive technologies, new healthcare regulations and dynamic international trade policies coupled with major geopolitical factors and demographic challenges, businesses from MNCs to SMEs must be ever more agile and forward-looking.

We at BII Health we work around the clock with thought leaders, academics, research centers and senior executives in strategic industries from across the globe to design and deliver latest industry updates, business, education and solutions that truly add value.

BII Health is part of the global knowledge management firm – Business and Industry Insights (BII), which firmly believes that information and knowledge are the valued sources for business operations across industries and are the key factors in transforming decisions and strategies leading to a brighter future for the company, industrial sector or country.

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